Contact Us

General Support

For account questions, technical issues, or general inquiries: support@podiumbase.io. Response time: within 24 hours on weekdays.

Race-Day Support (active customers)

Race directors and ops leads running a live event today have a faster lane during their event window. Use the "EVENT-DAY" subject prefix when emailing support@podiumbase.io — your message routes to the founder-on-call and gets a 4-hour response window during race-day hours. For race-blocking issues (no photos uploading from anyone, checkout completely broken, mass complaints), the active-customer kit includes a direct mobile number — please use the kit's copy of that number rather than rerouting through email.

Refund Requests

To request a refund outside the 24-hour self-service window: support@podiumbase.io. Include your order ID and the reason for your request.

Privacy and Data Requests

For privacy questions, data access requests, or to exercise rights under GDPR / CCPA: privacy@podiumbase.io

Legal Inquiries

For legal matters, including DMCA takedowns and copyright disputes: legal@podiumbase.io

Business Address

954 Avenida Ponce de León
Suite 205, PMB # 10465
San Juan, Puerto Rico 00907

Last revised: May 18, 2026