Legal · Contact us
Contact Us
Last revised
Most answers are faster in the help center. For everything else, pick the inbox that matches your question.
General Support
For account questions, technical issues, or general inquiries: support@podiumbase.io. Response time: within 24 hours on weekdays.
Race-Day Support (active customers)
Race directors and ops leads running a live event today have a faster lane during their event window. Use the "EVENT-DAY" subject prefix when emailing support@podiumbase.io. Your message routes to the founder-on-call and gets a 4-hour response window during race-day hours. For race-blocking issues (no photos uploading from anyone, checkout completely broken, mass complaints), the active-customer kit includes a direct mobile number, please use the kit's copy of that number rather than rerouting through email.
Refund Requests
For a photo refund, start with the request link on your receipt within 30 days of purchase. Requests submitted within 14 days receive standard review; requests submitted after day 14 and within day 30 may be reviewed at our discretion. A submitted request is not an approval or an issued refund.
If the receipt link is unavailable, email support@podiumbase.io within 30 days with your order ID and reason. We cannot accept or route photo refund requests after day 30, including by email.
Privacy and Data Requests
For privacy questions, data access requests, or to exercise rights under GDPR / CCPA: privacy@podiumbase.io
Legal Inquiries
For legal matters, including DMCA takedowns and copyright disputes: legal@podiumbase.io
Business Address
954 Avenida Ponce de León
Suite 205, PMB # 10465
San Juan, Puerto Rico 00907