PodiumBase Help

For athletes · 40 articles

You raced. Now find it.

What PodiumBase does, your account, and how photos reach you.

How to manage race photo notifications How to track your photo order and prints What is PodiumBase and how does it work Where to find your photos, orders, and races

All 11 in getting started

Your race photos12 articles

Find, buy, and download the shots from your race.

Face-matching mechanics and privacy How much do race photos cost How to download your race photos How to get your race photos

All 12 in your race photos

Registering for a race7 articles

Entries, group sign-ups, discount codes, and deferrals.

Changing, transferring, or cancelling your entry Deferring your race entry to another race How to register for a race on PodiumBase Using a discount code when you register

All 7 in registering for a race

Troubleshooting4 articles

Missing photos, bib mismatches, and sign-in problems.

I cannot sign in to my account I was shown someone else's photos My bib number is not finding my photos My race photos are not showing up

All 4 in troubleshooting

Privacy and your data3 articles

Your selfie, your face data, and how to delete either.

How to delete your data or your PodiumBase account Is selfie search private, and how do I opt out Why is my name in public race results

All 3 in privacy and your data

Run clubs3 articles

Club codes, joining a club, and setting one up.

How run club codes work How to join a run club on PodiumBase How to set up a run club on PodiumBase

All 3 in run clubs

Running the race · 60 articles

For every event partner.

Running your event44 articles

Setup through settlement, for race directors.

Adding a sponsor to your event Assigning bib numbers to your athletes Creating promo codes for your race Creating ticket types and pricing tiers

All 44 in running your event

Shooting races13 articles

Finding work, delivering it, and getting paid.

How and when race photographers get paid How photographers upload race photos How to become a race photographer with PodiumBase How to find and accept race photography work

All 13 in shooting races

Sponsoring a race3 articles

Find, buy, and track a race or club sponsorship.

Finding a race to sponsor Paying for and tracking a sponsorship Requesting a sponsor package

All 3 in sponsoring a race

Detailed policies

How your face and your data are handled

Plain language, then the legal detail

Biometric processing FAQ

What a face template is, where it lives, and how to withdraw consent.

Trust and safety

The plain-language summary of how PodiumBase handles your data.

Privacy and your data

Deleting your data, hiding your photos, and public results listings.

Help assistant

Ask in your own words.

The assistant answers from these same articles and links the one it used.

Prefer one long list? Every article, grouped by section 100

Race-day answers, without the wait.

You raced. Now find it.

For every event partner.

How your face and your data are handled

Ask in your own words.