How to get your finisher certificate
What your finisher certificate is and how to download it once results are in.
How to manage race photo notifications
Set a home location, control how often you hear from us, or pause messages.
How to switch between runner, organizer, and photographer
If you wear more than one hat — athlete, race director, photographer, club admin — you can switch which one PodiumBase shows you.
How to track your photo order and prints
See what you have bought and follow your prints from printing to delivered.
What is a runner passport
Share your race history at a public link, with full control over what shows.
What is PodiumBase and how does it work
What PodiumBase does for runners, race organizers, and photographers, and what it costs.
What PodiumBase can and cannot help with
PodiumBase covers race photos and club referrals; other requests go to a person.
Where to find your photos, orders, and races
A tour of your account, where your photos, races, orders, and settings live.
Can I share and post my race photos
How to add your own race photos so other runners can find theirs.
How face matching finds your race photos
What happens to your selfie, how accurate matching is, and how to turn it off.
How much do race photos cost
What is free, what a single photo and a bundle cost, and why the price differs between races.
How to buy your race photos
Add photos to your cart and pay securely, with or without an account.
How to claim your race photos
Use a claim link to find and confirm the race photos that are you.
How to download free race photos with your bib number
For free-photo races, enter your race number to download your photos with no account.
How to download your race photos
How to download your photos, what the free preview looks like, and what you get after buying.
How to find your photos on a race page
Use selfie search, the bib filter, and the gallery on an event page to find your shots.
How to get your race photos
The three ways to find your photos after a race, how long they take to arrive, and what to do if none show up.
How to search for your race photos with a selfie
Saving a selfie so your photos find you automatically, what makes a good one, and how to remove it.
Changing, transferring, or cancelling your entry
What you can edit yourself, and what only your race organizer can do.
Deferring your race entry to another race
Requesting a deferral, how long the credit lasts, and where you can spend it.
How to register for a race on PodiumBase
Entering a race on PodiumBase, what you are asked for, and what happens after you pay.
Joining a waitlist for a sold-out race
How waitlist offers work, the difference between first-come and lottery races, and what to do when an offer arrives.
Registering a child or minor for a race
Entering someone under 18, the parent or guardian details required, and how their photos are handled.
Registering a group for a race
Entering several runners in one go, paying together, and what happens if something fails partway.
Using a discount code when you register
Where to enter a promo code, and what each rejection message means.
I cannot sign in to my account
Sign-in link problems, using the wrong email, and reaching photos bought before you had an account.
I was shown someone else's photos
What to do when a match is wrong, and what happens to a photo you report.
My bib number is not finding my photos
What to check when bib search returns nothing or returns the wrong runner.
My race photos are not showing up
Why your photos may be missing, including when a count says you have photos but none appear.
How to delete your data or your PodiumBase account
Deleting your face data, exporting a copy of everything, closing your account, and what we have to keep.
Is selfie search private, and how do I opt out
How your selfie is used, how to turn matching off, and how to stop messages.
Why is my name in public race results
How to hide your name from a race's public finisher-results listing, and how to request removal if you do not have an account.
Adding a sponsor to your event
Onboard a sponsor, grant them to an event, and tag their logo on your race photos.
Adding your team
Invite teammates to help run your events and choose what they can do.
Building your athlete roster
Add your athletes by syncing, importing a CSV, or entering them by hand so photos match to the right runner.
Customize your athlete emails
Change the wording of the automated emails PodiumBase sends your athletes for your event.
Emailing your athletes
Send your athletes the right email at the right moment, from registration open to photos ready.
How club referrals and payouts work
How the club referral program drives registrations and how payouts work.
How PodiumBase works for race directors
How PodiumBase gives your participants race photos with no retainer to your event.
How race directors get paid
Set up Stripe payouts so your earnings reach your bank account.
How to get your race photographed
How to list your event and choose how photo coverage is funded.
How to refund a photo purchase
Review and decide refund requests, or issue a goodwill refund, with every decision logged.
How to sell photo bundles at your race
Offer multi-photo passes so runners can buy all their shots in one go.
Importing your finish times
Import results so each runner's time and place print onto their photos and certificate.
Inviting your photographer
Add your own photographers by email so they are assigned to your event alongside PodiumBase coverage.
Posting a photographer opportunity
Invite photographers to apply to shoot your race, then review and pick the ones you want.
Reading your sales dashboard
See what your event earned, how sales trend over time, and how revenue splits across photographers.
Reviewing flagged photos
See photos that people flagged and decide each one, with a note and an audit trail.
Setting up coverage zones
Map the places you want photographed, assign photographers to them, and brief them before race day.
Setting up your event page
Create your event and fill in the date, distances, cover image, and coverage in a few minutes.
Setting your course and schedule
Upload your route, list your distances, and add a race-day schedule and overview.
Tagging clips to a bib
Match uploaded race clips to a runner's bib so they reach the right athlete.
Uploading and curating your photos
Upload a full set of race photos, then hide any non-race frames from the public gallery.
Watching live photo coverage
See photos flow in during your event and spot which bibs and zones still need coverage.
Your billing settings
Add a payment method, connect Stripe to get paid, and see your commission summary.
Your organization branding
Set your logo, banner, colors, and details once so they carry across all your events.
How and when race photographers get paid
How earnings, tips, and payouts work for photographers.
How photographers upload race photos
How to upload the photos you shot at a race, and what makes a photo usable.
How to apply for Verified Pro
How the Verified Pro application works, what it asks for, and what happens after you submit.
How to become a race photographer with PodiumBase
How to apply to shoot races on PodiumBase and get your first event.
How to find and accept race photography work
Use your opportunities inbox to find races to shoot and accept the ones you want.
Managing your engagements
Use your work hub to track shoots that are pending, upcoming, and completed.
Reading your earnings dashboard
Understand your earnings dashboard, the weekly payout cadence, and what is still pending.
Setting up Stripe payouts
Connect Stripe so your earnings reach your bank, and know when payouts arrive.
Tracking your deliverables
See your upload deadline and coverage target for a shoot and watch your batches go live.
Understanding your pre-race brief
Where to find the brief for a shoot and what it tells you about the day.
Which photographer tier should I choose
Pro and Community earn the same rate; the difference is price band, verification, and matching.
Your onboarding checklist
The steps from creating your account to landing your first assignment.