Complete index
Every article. All 108.
Grouped by section, in the same order as the help center. If you would rather browse by audience, start at the help center.
Connecting Strava to help find your racesLink Strava so your own training can point you at the races you ran and the results that look like yours.Finisher certificate availabilityHow finisher-certificate issuance and availability work.How to find a race on PodiumBaseSearch and filter the race directory by place, date, and distance, and browse the city and country hubs.How to invite friends and earn invite rewardsShare your personal invite link, see which first purchases qualify, and understand when invite rewards are paid.How to manage your notificationsManage photo-match emails, optional saved-search race alerts, and other notification preferences.How to save a race searchSave and reopen Discover filters, sync searches across devices, and choose optional race-alert emails.How to switch between runner, organizer, and photographerIf you wear more than one hat (athlete, race organizer, photographer, club admin), you can switch which one PodiumBase shows you.How to track your photo order and printsSee what you have bought and follow your prints from printing to delivered.Using your training and race recommendationsConnect Strava, review your private training mirror, confirm race matches, manage private race links, and understand finish estimates.What is a runner passportShare your race history at a public link, with full control over what shows.What is PodiumBase and how does it workWhat PodiumBase does for runners, race organizers, and photographers, and what it costs.What PodiumBase can and cannot help withWhere PodiumBase helps with race photos, supported registration, results, and refunds, and where organizers or timing providers remain the authority.Where to find your photos, orders, and racesA tour of your account, where your photos, races, orders, and settings live.Writing and managing a race reviewReview an eligible race, follow moderation status, and edit or withdraw your own submission.
Can I share and post my race photosHow to share purchased race photos online and understand the personal-use license.Contributing photos to a raceAdd community photos through an event's contribution flow and return later to races you have contributed to.Face-matching mechanics and privacyWhat happens to your selfie, how accurate matching is, and how to turn it off.How much do race photos costWhat is free, what a single photo and a bundle cost, and why the price differs between races.How to buy a pre-event photo passBuying your race photos before race day, including at races that take registration somewhere else.How to buy your race photosAdd photos to your cart and pay securely, with or without an account.How to claim your race photosUse a claim link to find and confirm the race photos that are you.How to download free race photos with your bib numberFor free-photo races, enter your race number to download your photos with no account.How to download your race photosHow to download your photos, what the free preview looks like, and what you get after buying.How to find your photos on a race pageBrowse an event gallery, use the bib filter, and check whether selfie search is offered for your account, consent, age, and jurisdiction.How to get told when photos from your race go upLeave your email on a race page and confirm it; if eligible published coverage becomes available, we may email a link.How to get your race photosThe three ways to find your photos after a race, how long they take to arrive, and what to do if none show up.How to search for your race photos with a selfieHow eligible selfie enrollment works, what makes a good image, matching limits, and how to remove it.
Changing, transferring, or cancelling your entryWhat you can edit yourself, and what only your race organizer can do.Deferring your race entry to another raceRequesting a deferral, how long the credit lasts, and where you can spend it.How to register for a race on PodiumBaseEntering a race on PodiumBase, what you are asked for, and what happens after you pay.Joining a waitlist for a sold-out raceHow waitlist offers work, the difference between first-come and lottery races, and what to do when an offer arrives.Registering a child or minor for a raceEntering someone under 18, the parent or guardian details required, and how their photos are handled.Registering a group for a raceEntering several runners in one go, paying together, and what happens if something fails partway.Using a discount code when you registerWhere to enter a promo code, and what each rejection message means.
I cannot sign in to my accountSign-in link problems, using the wrong email, and reaching photos bought before you had an account.I was shown someone else's photosWhat to do when a match is wrong, and what happens to a photo you report.My bib number is not finding my photosWhat to check when bib search returns nothing or returns the wrong runner.My race photos are not showing upWhy your photos may be missing, including when a count says you have photos but none appear.
How to delete your data or your PodiumBase accountDeleting your face data, exporting a copy of everything, closing your account, and what we have to keep.Is selfie search private, and how do I opt outHow your selfie is used, how to turn matching off, and how to stop messages.Why is my name in public race resultsHow to hide your name from a race's public finisher-results listing, and how to request removal if you do not have an account.
How run club codes workHow run clubs work, what a club code does, and how to find yours.How saved group runs workSaving recurring runs as a guest, syncing them after sign-in, and removing them.How to join a run club on PodiumBaseFinding your club, joining it, and what membership gets you.How to RSVP to a club runTelling a club you are coming to one dated run, adding it to your calendar, and releasing your place.How to set up a run club on PodiumBaseCreating your club, adding members, earning from referrals, and getting paid.How to take RSVPs for your club runsTurning RSVP on for a run, setting a cap, reading the going count, and what the console deliberately does not show.Why a club may not appear inside a distance radiusHow club location precision affects nearby results, and how to show every listing.
Adding a sponsor to your eventOnboarding a brand, building a package they can buy, granting them to an event, and tagging their logo.Adding your teamInvite teammates to help run your events and choose what they can do.Approving and declining deferral requestsDeciding deferrals, setting how long the credit lasts, and where athletes can spend it.Assigning bib numbers to your athletesAssigning a range across your roster, fixing one entry, and why bibs matter for photos.Building your athlete rosterAdd your athletes by syncing, importing a CSV, or entering them by hand so photos match to the right runner.Collecting extra information and waivers from athletesAdding your own registration questions, conditional follow-ups, waiver text, and what the entry includes.Copying your setup from last year's eventReusing a previous event's registration configuration, and the one thing you should not copy.Creating promo codes for your racePercent and fixed discounts, usage caps, date windows, and why a code gets rejected.Creating ticket types and pricing tiersOne ticket type per entry option, how capacity works, and scheduling early-bird price changes.Customize your athlete emailsChange the wording of the automated emails PodiumBase sends your athletes for your event.Emailing your athletesSend your athletes the right email at the right moment, from registration open to photos ready.Handling photo match disputesWhat a dispute is, how it differs from a flagged photo, and what each outcome means.How club referrals and payouts workHow the club referral program drives registrations and how payouts work.How PodiumBase works for race organizersThe organizer platform at a glance, which parts work together, and which capabilities depend on event activation.How race organizers get paidSet up Stripe payouts so your earnings reach your bank account.How to get your race photographedHow to list your event and choose how photo coverage is funded.How to refund a photo purchaseReview and decide refund requests, or issue a goodwill refund, with every decision logged.How to sell photo bundles at your raceOffer passes for eligible published photos included by your event configuration.How to take race registrations on PodiumBaseTurning on registration for your event, what you set up first, and how entries reach you.Importing your finish timesImport results so each runner's time and place can appear with their photos.Inviting your photographerAdd your own photographers by email so they are assigned to your event alongside PodiumBase coverage.Posting a photographer opportunityInvite photographers to apply to shoot your race, then review and pick the ones you want.Race-day check-in and packet pickupChecking athletes in by search or QR, tracking packet pickup, and the race-day audit trail.Reading your financials reportGross collected, discounts, fees, your net, and reconciling against the Stripe transfer.Reading your sales dashboardSee what your event earned, how sales trend over time, and how revenue splits across photographers.Reading your sponsor reportWhat each number on a sponsor report means, where it came from, and what it does not claim.Refunding and transferring race entriesRefunding an entry, why group entries refund together, and moving an entry to another runner.Reviewing flagged photosSee photos that people flagged and decide each one, with a note and an audit trail.Reviewing photographer applicationsDeciding who shoots your race, what a decline note does, and why an approval is not the last step.Running a waitlist for a sold-out raceFirst-come and lottery waitlists, offer windows, and filling places automatically.Selling add-ons alongside race entriesPhoto packs, merchandise, meals, parking, and donations sold during registration.Setting up coverage zonesMap the places you want photographed, assign photographers to them, and brief them before race day.Setting up your event pageCreate your event and fill in the date, distances, cover image, and coverage in a few minutes.Setting your course and scheduleUpload your route, list your distances, and add a race-day schedule and overview.Sponsor orders and partner reportsWhat happens after a sponsor buys a package, and the report you send them afterwards.Tagging clips to a bibMatch uploaded race clips to a runner's bib so they reach the right athlete.Understanding feature availability for your eventHow to confirm a capability is on for your event before you put it in registration copy, sponsor terms, or athlete email.Understanding live-results availabilityConfirm whether live results are supported for an event and what to use when they are not.Uploading and curating your photosUpload a full set of race photos, then hide any non-race frames from the public gallery.Using your event flyerThe shareable flyer generated from your event, and where it is worth posting.Watching live photo coverageSee photos flow in during your event and spot which bibs and zones still need coverage.Writing a pre-race brief for your photographersWhat to tell a photographer before race day, and the fields that prevent race-morning phone calls.Your billing settingsAdd a payment method, connect Stripe to get paid, and see your commission summary.Your organization brandingSet your logo, banner, colors, and details once so they carry across all your events.
How and when race photographers get paidHow earnings, tips, and payouts work for photographers.How photographers upload race photosHow to upload the photos you shot at a race, and what makes a photo usable.How to apply for Verified ProHow the Verified Pro application works, what it asks for, and what happens after you submit.How to become a race photographer with PodiumBaseHow to apply to shoot races on PodiumBase and get your first event.How to find and accept race photography workUse your opportunities inbox to find races to shoot and accept the ones you want.Managing your engagementsUse your work hub to track shoots that are pending, upcoming, and completed.Reading your earnings dashboardUnderstand your earnings dashboard, your payout status, and what is still pending.Setting up Stripe payoutsConnect Stripe so your earnings reach your bank, and know when payouts arrive.Sharing your photographer referral linkFind your eligible referral links, share them without altering the code, and understand the statuses you can see.Tracking your deliverablesSee your upload deadline and coverage target for a shoot and watch your batches go live.Understanding your pre-race briefWhere to find the brief for a shoot and what it tells you about the day.Which photographer tier should I choosePro and Community earn the same rate; the difference is price band, verification, and matching.Your onboarding checklistThe steps from creating your account to landing your first assignment.
Finding a race to sponsorSearch the sponsor marketplace by location, budget, and package type, then compare what each package includes.Paying for and tracking a sponsorshipFollow an approved sponsor order through checkout, activation, fulfillment, and its post-race report.Requesting a sponsor packageReview deliverables and fees, sign in, submit the request, and understand when organizer approval is required.