What PodiumBase can and cannot help with.

What PodiumBase covers

PodiumBase helps runners find eligible race photos, browse published race information and results when available, and register for races that offer PodiumBase-hosted checkout. Some races use an outside registration provider instead; the race page tells you which path is active. Coverage and availability vary by event.

The help center and the bot can explain supported photo, account, registration, results, privacy, and refund flows. If a race page does not offer a capability, it should not be inferred from a different event.

What remains with the organizer or timing provider

PodiumBase is not the timing system. It can import supported final results and, for an enabled event, show a timing provider's official live-results destination. The timing provider and race organizer remain authoritative for finish times, live tracking, corrections, transfers, deferrals, and entry-refund decisions.

For an eligible PodiumBase photo purchase, use the request link on your receipt within 30 days and follow the refund and cancellation policy. Requests within 14 days receive standard review; requests after day 14 and through day 30 may be reviewed at our discretion. If the receipt link is unavailable, contact support within 30 days with your order ID and reason. Photo refund requests cannot be accepted or routed after day 30, including by email. If registration is hosted by an outside provider, that provider's policy applies. A teammate can help with other transaction, result, or photo questions.

When to contact a person

Contact PodiumBase support for an account or photo mismatch, a broken supported flow, a rights or privacy concern, or a question the help center cannot answer. We will route timing-provider and event-policy questions to the appropriate organizer or provider rather than guessing.