Creating promo codes for your race

What kinds of discount can I offer?

Two:

• Percent off, from just above 0 up to 100. A 100% code makes the entry free.
• A fixed amount off, in dollars.

On a percent code you can also set a cap, so "20% off, up to $10" never discounts more than you intended on your most expensive entry.

How do I stop a code being abused?

Four limits, and you can combine them:

• Total uses. The code stops working after N redemptions across everyone.
• Uses per email address.
• Uses per account.
• Minimum spend. The entry has to reach a threshold before the code applies.

For a code you are posting publicly, set a total-use cap. For one you are giving to a club, per-email is usually the right limit.

Can I schedule a code?

Yes. Give it a start time, an end time, or both. Outside that window the code exists but does not apply, which is what you want for a flash sale you set up a week early.

Why is an athlete's code being rejected?

The message they see says which rule they hit:

• We do not recognize it. Codes are per race; one from your other event will not work.
• It is not active yet, or it has expired.
• They have already used it, or it has hit its total cap.
• Their entry is below the minimum spend.
• It does not apply to the distance they picked.
• The entry is already free, so there is nothing to discount.

If a code should work and does not, check the window and the caps first; those account for nearly every report.

Can I turn a code off?

Yes, revoke it. Revoking stops future redemptions and leaves entries already bought with it untouched. There is no way to claw back a discount already given, which is the correct behaviour and the reason to set caps up front.