How to delete your data or your PodiumBase account

How do I delete my face data?

Turn off face matching in your privacy center, under the face matching consent. Withdrawing that consent deletes your biometric face template. You keep your account and your existing photos, and you are no longer findable by face.

The selfie image itself was never kept. The raw photo you upload is purged within 60 seconds of matching, and only the mathematical template derived from it is stored, which is what withdrawing consent deletes.

How do I hide my photos without deleting anything?

Two separate switches in the privacy center do this:

• Public photos. Turning this off removes your photos from public galleries immediately. You can still see and buy your own.
• Public race history. Turning this off makes your runner passport private, so only you can see your race history.

Both are reversible. Turning public photos back on may make your photos appear in public galleries again.

How do I delete my whole account?

Request account deletion in the privacy center. It is scheduled with a 30-day grace period rather than happening instantly, and you can cancel any time before the scheduled date.

If you want a copy of your data first, request a data export in the same place. We email you when it is ready. Do that before scheduling deletion, not after.

Is anything kept after deletion?

Yes, a small amount that we are legally required to keep:

• Tax records for prior calendar years, under standard retention rules.
• Refund-eligible orders inside the 30-day dispute window.
• Your privacy consents, replaced with non-identifying markers where required, so we can prove what you consented to and when.
• Audit-log rows referencing past actions, with the actor reference anonymized.

None of this identifies you in the product, and none of it is your face data, which is deleted outright.

Manage all of this in your privacy center, or read the summary in trust and safety.