How to track your photo order and prints
See what you have bought and follow your prints from printing to delivered.
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Find your orders
Your orders live in your account. This is where what you have bought is gathered, including any prints you ordered.
Follow your prints
If you ordered prints, you can follow them through each stage: printing, then shipped, then delivered. That way you know where your order is without having to ask.
Digital photos
Photos you bought as digital downloads appear in your media hub and can be downloaded without a watermark once the clean file is ready. A paid item may appear before its download is ready; if it does, check back from Media or Purchases. If an order looks wrong or a print has not arrived when you expected, ask in the chat and we will look into it with you.
Next step
Every order and receipt lives in your purchases; digital download links also appear in Media in your account.