I cannot sign in to my account

My sign-in link did not arrive

Check your spam and promotions folders first, since a one-time link from a sender you have not mailed before often lands there. If it is not there:

• Confirm the address. Sign-in links go only to an address that already has an account. A typo silently sends nowhere.
• Give it a couple of minutes, then request one more. Requesting several in a row invalidates the earlier ones, so use the newest email you received.
• Check the link has not expired. Sign-in links are short-lived by design. If yours has lapsed, request a fresh one rather than reusing the old email.

I think I used a different email

This is the most common cause. Your account is under whichever address you gave when you registered for a race, bought photos, or claimed them, and that is often a different address than the one you use day to day.

Search your inbox for a PodiumBase receipt or race confirmation. Whichever address received it is the one holding your account.

I bought photos before I made an account

Your purchase is attached to the email address you paid with. Sign in with that address and the photos are there. If you would rather have them under a different address, contact us and we will move them, rather than you buying anything twice.

Nothing works

Contact us with the email address you think you used and the name of a race you ran. Those two together let us find your account without you needing to get in first.

Once you are in, everything lives in your account.