My race photos are not showing up

Why does it say I have photos when none are showing?

That gap means matching found you but the photos are not yet released to you. Usually one of these applies:

• The organizer has not published the gallery yet. Photos are matched as they upload, but they only become visible when the organizer releases them.
• The photos are still being processed. Full-size versions and watermarked previews are generated after matching, so a count can appear before the images do.
• They are in a different place than you are looking. Check your account as well as the race page, since a photo matched to your face appears in your gallery even if you never searched that race.

If a count has been sitting there for more than a day, that is not normal. Contact us with your race and bib number and we will look at the specific matches.

Why do I have no photos at all?

Work through these in order:

1. Check the race is covered. Not every race has a photographer. The race page says whether coverage happened, and if it has not, you can leave your email there and we will tell you if photos ever land. See How to get told when photos from your race go up.
2. Check the timing. Publication timing varies by event, and matching runs only after the photographer uploads eligible coverage.
3. Check the search options offered by the event. If bib search is available, readable digits may return likely matches. Where event, account, consent, age, and jurisdiction gates allow it, a consented selfie may return other likely eligible matches. Missed and false matches are possible.
4. Check the right race. If you ran several events, make sure you are looking at the one you mean.

Why do some of my photos never appear?

Matching is not perfect and it is honest about that. A photo can be missed when your bib is obscured, your face is turned away or in deep shadow, or you are small in the frame. Selfie search catches many of the ones bib search misses, which is why using both is worth it.

What if none of this fixed it?

Ask the help assistant on this page, or contact us with your race name, your bib number, and roughly when you finished. Those three things let us trace your specific matches.