Troubleshooting
4I cannot sign in to my account
Sign-in link problems, using the wrong email, and reaching photos bought before you had an account.
26 Jul
I was shown someone else's photos
What to do when a match is wrong, and what happens to a photo you report.
26 Jul
My bib number is not finding my photos
What to check when bib search returns nothing or returns the wrong runner.
26 Jul
My race photos are not showing up
Why your photos may be missing, including when a count says you have photos but none appear.
27 Jul