My bib number is not finding my photos
What to check when bib search returns nothing or returns the wrong runner.
Why does my bib return nothing?
Bib search reads the number printed on the bib in each photo. It fails when the number cannot be read, which is common and not a fault in your entry:
- Your bib was covered by a jacket, a race belt, a water bottle, or another runner.
- It was creased, folded, or pinned so the number bent out of shape.
- You wore it on your back or your leg, where the finish-line cameras were not pointed.
- The photo is side-on, so the bib is edge-on to the camera.
The photos still exist in these cases. They are just not indexed to your number. Selfie search finds them by your face instead, which is the fix for nearly every one of these.
Why does my bib show someone else's photos?
Two reasons account for almost all of it. Either a digit was misread, which happens with 6s, 8s, and 3s on a creased bib, or two runners genuinely carried the same number across different distances of the same event.
If you are seeing photos of another runner, tell us the race and bib number. Do not buy them. We will correct the match rather than have you pay for the wrong person's photos.
Does bib search work at every race?
No. Bib search is switched on per race by the organizer. If a race has it off, the race page will not offer bib search, and face matching is the way to find your photos there.
What should I do instead?
Use selfie search. Enrol once and it searches every covered race you ran, not just the one you were looking at. See how face matching works.
Go to find your race photos.